Except where otherwise specified, we, Unheard Adventures Ltd, a company registered in Northern Ireland with company no: NI688519 and registered office address of 104 Salisbury Avenue, Belfast, Northern Ireland trading as “Unheard Adventures Ltd” (“we” “us” and “our”), act only as an agent in respect of all bookings we take and/or make on your behalf. For all bookings, your contract will be with the supplier of the arrangements in question.

We act as an agent on behalf of various local operators who organise and supply adventure experiences in Northern Ireland. References to “Supplier/Principals” in these Booking Conditions, means these third party suppliers organising and providing your adventure/experience.

References to “Travel Arrangements” in these Booking Conditions means the adventure holidays organised and provided by the Supplier/Principals, which will generally consist of activities and excursions as specified on your booking confirmation.

References to “you” and “your” means all persons named on the booking. By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that they: - have read these Booking Conditions and have the authority to and does agree to be bound by them; - consent to our use of personal data in accordance with our privacy policy and are authorised on behalf of all persons named on the booking to disclose their personal details to us, including where applicable, special categories of data (such as information on health conditions or disabilities and dietary requirements); - are over 18 years of age and where placing an order for services with age restrictions declares that he/she and all members of the party are of the appropriate age to purchase those services; - accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.

Please Note: We act only as an agent in respect of all bookings we take and/or make on your behalf.

SECTION A – APPLICABLE TO ALL BOOKINGS

1. YOUR CONTRACT

When making your booking we will arrange for you to enter into a contract with the applicable Supplier/Principal of the Travel Arrangements (we commonly refer to them as ‘hosts’), as specified on your confirmation invoice. Your booking with us is subject to these Booking Conditions and the specific terms and conditions of the relevant Supplier/Principal(s) you contract with and you we advise you to read both carefully prior to booking. The Supplier/Principal’s terms and conditions may limit and/or exclude the Supplier/Principal's liability to you. Please ask us for copies of these if you do not have them.

Your booking is confirmed and a contract between you and the Supplier/Principal will exist when we send you confirmation on their behalf. Except where explicitly stated otherwise in these Booking Conditions, as an agent we accept no responsibility for the acts or omissions of the Supplier/Principal or for the Travel Arrangements provided by the Supplier/Principal.

2. BOOKING

When you make a booking on our website, you will have the opportunity to review all the details of the booking before making payment. Once you have reviewed these details and made payment, we will proceed to confirm the booking. In some instances, we will need to check availability with the Supplier/Principal before confirming the booking.

Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors immediately. As we act only as a booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

The booking information that you provide to us will be passed on only to the relevant Supplier/Principal or other persons necessary for the provision of your Travel Arrangements.

3. PAYMENT

Except where otherwise advised or stated in the terms and conditions of the Supplier/Principal concerned, all monies you pay to us for Travel Arrangements will be held by us on behalf of the Supplier/Principal concerned until we make payment to the Supplier/Principal in accordance with our agreement with the Supplier/Principal.

4. ACCURACY

We endeavour to ensure that all the information and prices both on our website and in any advertising material that we publish are accurate, however, occasionally changes and errors occur and we reserve the right to correct prices and other details in such circumstances. You must check the current price and all other details relating to the Travel Arrangements that you wish to book before you make your booking.

5. PRICES

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen Travel Arrangements at the time of booking.

6. INSURANCE

It is the responsibility of the user to take out insurance with the Supplier/Principal. Unheard Adventures Ltd are not responsibility for any loss or damage of property, personal injury or any other claims when taking part on an adventure. When you make a booking, you do so at your own risk and agree to enter into terms with the supplier/host. Unheard Adventures facilitates the booking between the customer and supplier only.

7. SPECIAL REQUESTS

Any special requests must be advised to us at the time of booking e.g. dietary requirements. This should be done in writing as part of your booking. We will pass your request on to the Supplier/Principal but we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the Supplier/Principal is not confirmation that the request will be met.

8. FITNESS TO TRAVEL AND MEDICAL CONDITIONS

We are not a specialist disabled holiday company but we will do our utmost to cater for any special requirements you may have. If you or any member of your party has any medical problem or disability which may affect your trip, please provide us with full details before we confirm your booking so that we can try to advise you as to the suitability of your chosen Travel Arrangements. We may require you to produce a doctor’s certificate certifying that you are fit to participate in your chosen tour.

Acting reasonably, if the Supplier/Principal is unable to properly accommodate the needs of the person(s) concerned, we will not confirm your booking on the Supplier/Principal’s behalf or, if you did not give us full details at the time of booking, we will inform the Supplier/Principal who may cancel it and impose applicable cancellation charges, when we become aware of these details.

9. CHANGES AND CANCELLATIONS BY YOU

A customer can cancel their adventure and receive a full refund before 7 days of the booking date. After this time refunds are not possible. Changes to existing dates following a booking can be made directly with the supplier/host so they can accommodate a new time.

We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed Travel Arrangements or to cancel them. We will also liaise between you and the Supplier/Principal in relation to any alternative travel arrangements offered by the Supplier/Principal but we will have no further liability to you.

If a trip is cancelled by your supplier/principle for any reason you are entitled to either a full refund, to move your booking to an alternative date or to convert your payment into credit. Your decision to convert your booking to account credit is final once submitted and refunds cannot be requested at a later date.

If you move your booking to a new date, your original booking terms will apply. This decision is final and refunds cannot be requested at a later date.

11. EVENTS BEYOND OUR CONTROL

Except where otherwise expressly stated in these Booking Conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by “Events Beyond Our Control”. For the purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier/principal’s (s) control.

12. RATINGS AND STANDARDS

All ratings are as provided by the relevant Supplier/Principal. These are intended to give a guide to the services and facilities you should expect from your accommodation. Furthermore, some Supplier/Principals may provide information on the difficulty, fitness and skill requirements for your chosen Travel Arrangements. This information is intended as a guide only and you must satisfy yourself that you are capable of participating in your chosen Travel Arrangements. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.

13. DOCUMENTATION & INFORMATION

All descriptions and content on our website or otherwise issued by us is done so on behalf of the Supplier/Principal in question are intended to present a general idea of the services provided by the Supplier/Principal. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any Travel Arrangements or any other services please contact us.

14. YOUR BEHAVIOUR

You are expected to conduct yourself in an orderly and acceptable manner and not to disrupt the enjoyment of others. If in the Supplier/Principal’s opinion or in the opinion of any other person in authority, your behaviour or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any other customers or any third party, or damage to property, or to cause a delay or diversion to transportation, the Supplier/Principal reserves the right to terminate your booking immediately with no further liability to you. You and/or your party may also be required to pay for loss and/or damage caused by your actions and you and each member of your party will be jointly and individually liable for any damage or losses caused. Full payment for any such damage or losses must be paid directly to the Supplier/Principal prior to departure. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us because of your actions together with all costs we incur in pursuing any claim against you.

We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us.

The following Terms of Use apply to any Unheard Adventures Discount Code or Voucher Code, or Voucher:

1. All discount codes, voucher codes or vouchers will expire after 12 months, unless stated otherwise. To confirm the date of expiry: email info@unheardadventures.com
2. All discount codes, voucher codes or vouchers can only be applied to new bookings. They cannot be used towards balance payments for existing bookings.
3. All discount codes, voucher codes or vouchers - including those generated by referral codes - do not apply for any private group bookings. If you want to book as a private group - please contact us at info@unheardadventures.com to discuss - we have alternative discounts available to private groups depending on group size.
4. All discount codes, voucher codes or vouchers have zero cash value equivalent, and cannot be exchanged or replaced if lost.
5. Discount codes, voucher codes or vouchers may not be transferred between customers.
6. A discount code can only be used once: if a trip is cancelled either by the supplier / principle or by you, it will not be reinstated.
7. Unheard Adventures reserve the right to cancel discount codes, vouchers codes or vouchers at any time.

The terms of use for Credit or Gift Cards on the Unheard Adventures site is as follows:

1. Credit or Gift Cards have zero cash value equivalent and cannot be exchanged for cash at any time.
2. All credit has an expiry date of 2 years from when they were created. 3. Gift cards are valid for 5 years from the date of sale.
3. You can see how much credit you have, and when it expires, at any time in your account area on the website.
4. Credit can be used for both deposit and balance payments but you will be required to use credit first before making any additional cash payments.

END